By accessing or using the Sustain platform ("Service"), you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree, you may not use the Service.

Sustain is an AI-powered photo album creation platform that allows users to upload photos, organize them into albums, apply AI-driven curation and layout, collaborate with others, and export or print finished albums.

• You must provide a valid email address or use Google OAuth to create an account.
• You are responsible for maintaining the confidentiality of your credentials.
• You must be at least 16 years old to use the Service.
• One person or legal entity may not maintain more than one free account.

• You retain all ownership rights to photos and content you upload ("User Content").
• By uploading content, you grant Sustain a limited, non-exclusive license to process, store, and display your content solely to provide the Service to you.
• You represent that you have the right to upload all content and that it does not violate any third-party rights.
• Sustain does not claim ownership of your User Content and will not sell, share, or use it for purposes other than providing the Service.

• The Service uses artificial intelligence to analyze photos (face detection, quality scoring, captioning, embeddings) and to generate album layouts. AI-generated results are provided as suggestions and may not be perfect.
• Most photos are processed by AI models hosted on our own infrastructure. Certain optional features send your photos to third-party AI providers, as described below and in our Privacy Policy.
• Face detection (biometric data): Face detection is only performed after you explicitly enable it via the consent toggle in Settings. Face data is used solely for grouping photos within your albums and is not used for identification of individuals outside your account. You may disable face detection at any time, and existing face data will be deleted.
• LLM processing: When you use AI curation, your photo metadata (captions, tags, quality scores) and album description are sent to large language models (LLMs) to generate layout suggestions. Photo pixel data is not sent to these LLMs. You can review AI decisions before finalizing your album.
• Acceptable use of the AI features: you may not use them to create sexual or adult content, content depicting a person without their consent, deepfakes or any misrepresentation of who appears in an image, violent or hateful material, content that infringes someone else's rights, or anything otherwise unlawful. Where a photo shows another person, you must have their permission to upload it and to apply AI features to it. The full rules — and how we enforce them — are in our Acceptable Use Policy, which forms part of these Terms. Breaching it may cost you access to the Service.

• Sustain offers a free tier and paid subscription plans (Pro).
• Paid subscriptions are billed through our payment provider, Polar. Subscriptions purchased inside the iOS app are billed by Apple under their terms.
• You may cancel your subscription at any time. Access continues until the end of the billing period.
• Credits included in your plan roll over for up to 3 months. Unused credits beyond that period expire.
• We may change subscription prices from time to time. We will notify you at least 30 days before any price increase takes effect. The new price applies at the start of your next billing cycle after the notice period. If you do not agree with the new price, you may cancel before the next cycle.
• Refunds are governed by the Refund Policy below (Section 7).

We want you to be happy with your purchase. If you're not, the following refund terms apply:

Subscriptions (Basic Plan)

• You may cancel your subscription at any time. No refund is issued for the current billing period — your access continues until the end of that period.
• If you subscribed by mistake or experience a technical issue that prevents you from using the Service, you may request a full refund within 7 days of the charge. Contact support@sustain-app.com.
• Annual subscriptions are eligible for a prorated refund within the first 30 days if you have not used more than 500 credits during that period.

Credit Packs

• Credit pack purchases are non-refundable once credits have been used.
• If no credits from the pack have been consumed, you may request a full refund within 14 days of purchase.

Print Orders

• Print orders may be cancelled for a full refund before they are submitted to the printer (statuses: pending payment, paid, or generating PDF).
• Once an order has been submitted to the printer, it cannot be cancelled or refunded.
• If you receive a defective or damaged print product, contact support within 14 days of delivery with photos of the issue. We will arrange a reprint or full refund at our discretion.
• Print orders that fail to deliver (lost in transit) are eligible for a full refund or reprint after the carrier confirms non-delivery.

General

• All refund requests should be sent to support@sustain-app.com with your account email and order or transaction details.
• Approved refunds are processed within 5–10 business days via the original payment method.
• Sustain reserves the right to deny refund requests that appear fraudulent or abusive.

• You may invite others to collaborate on your albums by email. Collaborators must create an account to participate.
• When you share an album via a public link, anyone with the link can view it. You are responsible for managing access to shared links.
• You may not use collaboration features to distribute content that violates these Terms.

You agree not to:

• Upload illegal, harmful, or infringing content.
• Use the Service to harass, abuse, or harm others.
• Attempt to reverse-engineer, exploit, or attack the Service infrastructure.
• Use automated tools to scrape or bulk-download content from the Service.
• Resell or redistribute the Service without written permission.

For full details on how we collect, use, and protect your personal data, please see our Privacy Policy.

Key points: we collect only data necessary to provide the Service; we do not sell your data; analytics are opt-in via cookie consent; face detection requires explicit consent; you may request access, export, or deletion of your data at any time.

We respect the intellectual property rights of others. If you believe that content on Sustain infringes your copyright, you may submit a takedown notice under the Digital Millennium Copyright Act (DMCA) to our designated copyright agent:

• Email: copyright@sustain-app.com
• Your notice must include: (a) identification of the copyrighted work, (b) identification of the infringing material and its location on the Service, (c) your contact information, (d) a statement that you have a good-faith belief the use is not authorized, and (e) a statement under penalty of perjury that the information is accurate and you are the rights holder or authorized to act on their behalf.
• We will respond to valid DMCA notices promptly and may remove or disable access to the allegedly infringing content.
• Repeat infringers may have their accounts terminated.

• Color accuracy: Colors displayed on screen may differ from the final printed product due to differences in monitors, printers, paper types, and color profiles. Sustain does not guarantee exact color matching between digital previews and printed albums.
• Taxes & customs: You are responsible for any applicable taxes, duties, customs fees, or import charges on print orders shipped internationally. These are not included in the quoted price.
• Shipping: Delivery times are estimates and may vary. Sustain is not liable for delays caused by carriers, customs, or events beyond our control.

• The Service may contain links to or integrations with third-party websites and services (e.g., Google OAuth, Polar, print partners). These are governed by their own terms and privacy policies.
• Sustain is not responsible for the content, practices, or availability of third-party services. Your use of third-party services is at your own risk.
• When you connect your Google account, we access only the information you authorize (profile, email). We do not use Google user data to train AI models or transfer it to third-party AI tools.

• The Sustain platform, brand, logo, and all software are the property of Sustain.
• Album themes, layouts, decorative elements, and AI models provided by the Service are licensed to you for personal, non-commercial use within the platform.
• You may not copy, modify, distribute, or create derivative works from the Service or its components without written permission.

• The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.
• We do not warrant that the Service will be uninterrupted, error-free, or free of viruses or other harmful components.
• AI-generated results (layouts, captions, suggestions) are provided as-is and may contain errors or inaccuracies. You should review all AI output before finalizing your album.
• Sustain is not liable for any loss of data, including uploaded photos. You are responsible for maintaining your own backups.

• In no event shall Sustain be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill.
• Sustain's total liability for any claim arising from or related to these Terms or the Service shall not exceed the greater of (a) the amount you have paid to Sustain in the 12 months preceding the claim, or (b) $100 USD.
• These limitations apply regardless of the theory of liability (contract, tort, strict liability, or otherwise).

You agree to indemnify, defend, and hold harmless Sustain, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service, (b) your User Content, (c) your violation of these Terms, or (d) your violation of any third-party rights, including intellectual property or privacy rights.

• Informal resolution: Before filing a formal dispute, you agree to contact us at support@sustain-app.com and attempt to resolve the issue informally for at least 30 days.
• Binding arbitration: If informal resolution fails, any dispute arising from or relating to these Terms or the Service shall be resolved by binding arbitration, rather than in court, except that either party may seek injunctive relief in court for intellectual property matters.
• Class action waiver: You agree to resolve disputes only on an individual basis. You waive any right to participate in a class action, collective action, or representative proceeding.
• Arbitration rules: Arbitration shall be conducted under the rules of a recognized arbitration body (e.g., AAA Consumer Arbitration Rules). The arbitrator's decision is final and binding.
• Costs: For claims under $10,000, Sustain will bear the arbitration filing fees. Each party bears its own legal costs unless the arbitrator determines otherwise.
• Statute of limitations: Any claim must be filed within one (1) year after the cause of action arises, or it is permanently barred.

These Terms are governed by and construed in accordance with the laws of the State of Israel, without regard to conflict of law principles. For matters not subject to arbitration, the courts of Tel Aviv, Israel shall have exclusive jurisdiction.

• You may delete your account at any time.
• We may suspend or terminate accounts that violate these Terms or for prolonged inactivity (12+ months on the free tier).
• Upon termination, your data will be deleted within 30 days unless retention is required by law.
• Sections that by their nature should survive termination (including intellectual property, limitation of liability, indemnification, and dispute resolution) will survive.

We may update these Terms from time to time. Continued use of the Service after changes constitutes acceptance. We will notify users of material changes via email or in-app notice at least 14 days before the changes take effect.

Under California Civil Code Section 1789.3, California users of the Service are entitled to the following consumer rights notice: the Service is provided by Sustain. If you have a question or complaint regarding the Service, contact us at support@sustain-app.com. California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (800) 952-5210.

If you have questions about these Terms, please get in touch.